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CUSTOMER GUIDE
Thank you for your interest in
our cleaning family!
We believe that a clean and organized environment is essential for fostering happiness, better sleep, and promoting productive lifestyles. That’s why we offer high-quality cleaning services, aimed at making you more comfortable and pleasant at your home.
Our highly trained and professional team ensures thorough cleaning and attention to details, so that you can enjoy a clean and cozy home.
We value the trust and satisfaction of our customers and work hard to achieve these goals every day. If you’re looking for a reliable and professional company to take care of your home cleaning, you’ve found it. We guarantee that you will be satisfied with the final result.
Stop struggling with home cleaning on your own. Let our team take care of it.
We take care of your house as if were our own.
Kind Regards,
Ana Honorato
(470) 582-8166
AHC Cleaning Service
Hi, there! I'm Ana Honorato,
The proud owner of AHC Cleaning Service based in the Atlanta Area.
AHC Cleaning Service is a cleaning company that was established in 2020, but my journey in the cleaning industry began over a decade ago.
As a new mom, I began to understand the importance of a clean home after having my first child.
I realized that a clean home is not just about aesthetics, but it also brings a sense of calmness and peace to the family.
That’s why I founded AHC Cleaning Service, a cleaning company that aims to provide families with the freedom to spend more quality time with their loved ones and less time cleaning. We understand that family time is precious, and we want to help you maximize it by taking care of the cleaning for you.
Our specialized team of cleaners is trained to use good products and techniques to ensure a thorough and safe cleaning process. We are fully insured and bonded, so you can trust us to handle your cleaning needs with professionalism and expertise.
At AHC Cleaning Service, we believe in creating a personalized experience for our clients. We take the time to understand your specific cleaning needs and tailor our services accordingly. Whether you need regular cleaning or a deep clean, we will provide a customized solution that meets your requirements.
Our goal is to create a connection with our clients and become a trusted partner in maintaining a clean and healthy home for you and your family. We understand that each family is unique, and we want to provide a service that fits your lifestyle.
So, if you want to spend more time with the things that really matter, AHC Cleaning Service is here to help.
Our mission
Our mission is to provide high-quality residential cleaning services
that help create a clean and comfortable environment for families
to feel content at home, leading to an enhanced overall well-being and a greater sense of harmony in our clients daily lives. We strive to make life easier for our customers by taking the burden of cleaning off their shoulders, so they can spend more time with their loved ones.
Our vision
With a steadfast dedication to customer satisfaction, our vision is to emerge as the premier residential cleaning company in the Atlanta area. We strive to attain this position by delivering unparalleled cleaning services of the highest caliber, setting a new standard of excellence in our industry.
Our mission and vision revolve around creating a clean and comfortable home environment for families simplifying and enhancing their lives by taking the burden of cleaning off their shoulders.
Our terms of service are created with you in mind! They are designed to give you a clear understanding of the services you’re about to enjoy. Don’t worry, we’ve got your back with our guarantees and exclusions, so that you can have a seamless experience. In the unlikely event of any issues, we’ll work with you to find the best solution. Together, we’ll ensure your time in your home is both successful and stress-free.
Feedback
Getting customer feedback is an important ingredient to a successful house cleaning service relationship. Your feedback helps us monitor the performance of your cleaning technicians and deliver the highest quality cleaning experience in the industry. Ps: We love when we’re tagged on social media. (@ahc.cleaning)
Deep Cleaning/First Clean
Let’s get started! Before we get into the regular cleaning appointments, we’ll kick things off with a deep clean. Don’t worry, we’ll put in the extra effort to make sure your place is ready for the standard cleanings to come. You’re going to love the results!
100% satisfaction guarantee
If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re‐clean it free of charge. The cleaning technicians must be allowed to come back into the home within 1 business day, and usually are able to return the same day. Please note we do not offer cash refunds or money off the cleaning, but we will 100% return and clean it. Please keep in mind if kids and/or pet are walking around we’re not responsible if the house gets dirty after we cleaned.
Cleaning-day home preparation
Your price for cleaning is based on the cleaning technicians focusing all their time and energy on cleaning, not routine housekeeping. We ask that you take a few minutes the night before a scheduled service to “pick up” things that are around. This will allow the cleaning technicians easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. and removing dirty dishes from kitchen sinks. If you’d like our cleaning technicians to do these tasks for you, please call or text us (in advance) so your cleaning fee can be adjusted for the additional “cleaning preparation” time.
Scheduled "arrival window" for cleanings
When booking your service, we provide an estimated arrival window when the cleaning technicians will arrive at your home. If we are late, we will call or text you. If you cannot be home, no worries, just leave us the instructions on how to get inside.
Cleaning Time
We emphasize our pricing structure, which is based on a per-job basis rather than charging by the hour. Our technicians are trained and have the skills to clean in a shorter period, however it does not mean it costs less. We pay our technicians on a per-job basis and keep them accountable for the work they complete. Also, if you decide to give our team less work than agreed in the initial estimate, we will still charge the full amount unless discussed in advance on the day of cleaning.
Dusting
Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.
Settling Dust: During the dusting process, some dust becomes airborne and will not settle until we have left. This is more common in first time cleanings, and it may take multiple visits before settling dust is minimized.
Collectables, Stand‐up Picture Frames, and other small items: We dust small items based on the size and the number of items on a shelf or flat surface like a mantel. If there are 10 or fewer small items on a shelf, we will hand dust them and the surface below and return the item to the shelf. If there are more than 10 items per shelf, we may dust the items where they sit and the surface around them.
Dusting height limits: We are not able to dust items on shelves or hung on a wall that are higher than a cleaning technician can reach standing on a 2-step step-ladder. We do use extension poles to high dust rooms, but we will not high dust items that may tip over or hung on the wall because we are not able to hold it with one hand in order to secure it while we dust.
Cleaning Supplies
Our cleaning technicians bring the tools and products needed to thoroughly clean your home. We ask that you only provide paper towels and trash bags. We also are not able to clean in homes that have any fumes from paint, varnish, sealants, solvents, etc. from recent work to your home.
Pet special consideration and instructions
We work around pets every day and we love them! However, if you have special concerns that fall outside the duties of cleaning, we will not be held responsible for any damages or liability that result from your pets’ actions. If your pet has ANY special requirements, we recommend boarding them for the day of the cleaning. Also, our cleaning technicians cannot touch or pick up pet feces, including emptying or moving litterboxes.
Thank you for your understanding.
kitchen
- Clean major appliance exteriors (interior upon request);
- Dust window sills;
- Clean table and chairs;
- Clean microwave – interior & exterior;
- Clean/disinfect/polish sinks & faucets;
- Clean and disinfect counters & back splash;
- Clean floors (vacuum, sweep, mop);
- Wipe doors, handles & light switches;
- Wipe outside cabinets & drawers.
- Remove cobwebs;
- Empty trash and replace liner;
- Dust baseboards;
bathroom
- Clean tub, shower door and inside of shower;
- Clean and polish counter top, sinks and faucets;
- Clean mirrors;
- Dust window sills;
- Clean and disinfect towel bars;
- Dust picture frames;
- Fold and hang towels neatly;
- Empty trash and replace liner;
- Remove cobwebs;
- Clean & sanitize toilets in/out;
- Wipe doors, handles & light switches.
- Clean floors (vacuum, sweep, mop);
- Clean exterior of vanities;
bedroom
- Clean floors (vacuum, sweep, mop);
- Dust baseboards
- Dust furniture within reach (top, front & underneath);
- Clean mirrors and glass surfaces;
- Dust window sills;
- Remove cobwebs;
- Dust lamps and lamp shades;
- Dust picture frames;
- Wipe doors, handles & light switches;
- Dust light fixtures, ceiling fans and vents;
- Empty trash and replace liner;
dining room / living areas
- Vacuum/dust upholstered furniture;
- Dust lamps and lamp shades;
- Dust furniture within reach (top, front & underneath);
- Dust windowsills, counters & back splash;
- Clean mirrors and glass surfaces;
- Empty trash and replace liner;
- Clean floors (vacuum, sweep, mop);
- Remove cobwebs;
- Wipe doors & light switches;
- Dust baseboards;
laundry room
- Dust windowsills;
- Wipe tops of washer and dryer;
- Empty trash and replace liner;
- Clean floors (vacuum, sweep, mop);
- Remove cobwebs;
- Wipe doors, handles & light switches;
- Wipe outside cabinets and drawers;
- Dust baseboards.
add-on services
- Make beds (linens changed upon request, must be left out on bed);
- Clean inside refrigerator;
- Clean inside oven;
- Clean inside reachable windows;
- Fold clothes;
- Dishes;
- Garage cleaning.
Rescheduling your cleaning appointment may result in slight changes to the cost of your service. However, please be assured that our team will do our best to minimize any potential impact and provide you with the most fair and reasonable pricing. And, if necessary, we will happily assist you in re-establishing your recurring schedule.
We provide a reminder text, email, or call 2 calendar days prior to a scheduled cleaning with a two-hour window of arrival. Canceling after or at the time of that reminder does not meet our cancellation requirements of a two-calendar day notice and will result in a 50% cancellation fee.
Cancellations include: Unable to gain access to enter home, No running water, No electricity, No working A/C, Absence of payments or Unsafe environments.
We understand that unforeseen events happen, and that occasionally you may need to cancel the cleaning service. For this reason, we respectfully request that cancellations be made at least two calendar days in advance. If we do not receive an email or text message prior to the two-calendar timeframe , there will be a 50% fee charge on your next scheduled cleaning.
Skipping of Weekly, Bi-weekly, and Monthly services are subject to an additional fee added to the subsequent cleaning service. (Weekly: +15%, Bi-weekly: +30%, Monthly: +50%).
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Trusting someone to come into your home and clean is a big decision, and we hope you can make it with peace of mind. Customer trust and satisfaction are extremely important to us, which is why we take every possible step to ensure that you are always completely satisfied with our services. That being said, we understand that you may have some questions and concerns, and we are fully prepared to address them.
Contact our team to schedule a free, no-obligation consultation.
A highly qualified and trained professional will take the time to thoroughly inspect your property and discuss your schedule, understand your cleaning needs and preferences with you before providing a free estimate.
Over the years, we have found that the first cleaning service elevates a home to a specific standard, and we are committed to maintaining that standard.
That’s why our initial cleaning may take longer and cost a bit more than the rest of your services.
We need more time to properly start the process of eliminating mold, soap scum, dust, and dirt from your home, which we call Deep Cleaning.
We have a strict policy for cancellations less than 48 hours before the scheduled service time.
Our team works incredibly hard to ensure that each customer is serviced.
This requires careful planning for the following days and unfortunately last-minute cancellations or rescheduling cause a big negative effect throughout the current day and the following days.
In an effort to keep ALL customers satisfied, a fee will be charged for last-minute cancellations/rescheduling:
CANCELLATIONS/RESCHEDULING MADE LESS THAN 48 HOURS BEFORE THE SCHEDULED SERVICE TIME WILL RESULT IN PAYMENT OF THE FULL VALUE OF THE CLEANING.
To ensure that we provide your home with the highest quality of service and efficiency, we ask that you do the following before we arrive:
• Pick up all toys and clutter around the house.
• Put away all clothes and shoes.
• Wash the dishes. If our team has to spend extra time doing this work, an additional fee will be charged.
We want to ensure that all your belongings are in the right place when we leave, which is why we leave these organizational tasks to you.
We work with estimated arrival time windows of 2 hours so that we can structure our day effectively.
This allows us to reach the next client while navigating traffic and many other variables that demand our time throughout the day (e.g. eating and taking breaks).
If you schedule a cleaning from 8 a.m. to 10 a.m., our team will notify you about the estimated time they will arrive or will be there directly between 8 a.m. and 10 a.m. (estimate).
When you schedule domestic cleaning services, we give you a 2-hour arrival time window.
Because we give houses the individualized attention they deserve, we cannot provide an exact arrival time, but we try our best to ensure that our cleaning schedule does not interfere with your schedule.
The most frequently asked question out there! No surprise there!
But unfortunately, there is no defined time limit. We like to take our time and take pride in the quality of our work, so while we can provide you with an average baseline number, we don’t want to limit ourselves to that.
Each house is different. The cleaning time is different if the team will be 2, 3, or more cleaners. We give each house the attention it deserves and requires.
We work with an exclusive application to record your preferences so that our services are as unobtrusive as possible.
No. As we work from 8 a.m. to 6 p.m. Monday through Friday, most of our clients are not home when we arrive. In most of these cases, our insured cleaning professionals receive a spare key or garage code.
Great question, and the answer is simple: YES.
All of our professionals have at least 5 years of experience and receive regular training.
We have an AMAZING satisfaction policy!
The cleaning methods we use ensure that your home always receives the most consistent cleaning, but we recognize that perfection is not always possible, which is why we stand behind all of our work with a happy customer promise.
However, if you are not completely
Yes, if you prefer the use of natural products, just let us know.
Yes, we do! Whatever your needs may be, do not hesitate to request in advance and we will see what we can do. We strive to use our resources to meet your needs.
We are a completely Pet Friendly company but we recommend that you find a comfortable place for your pets so that they are at ease while we clean.
We do not want them to feel uncomfortable or stressed with the use of the vacuum cleaner and movement of people around the house.
We only request that you provide paper towels and trash bags. We arrive with all the cleaning materials we need and take them with us when we leave.
We take pride in using the best products and vacuum cleaners on the market to ensure that we leave your home spotless.
If you have any preference regarding the cleaning products we use, feel free to let us know and we will do our best to accommodate your requests.
TERMINATION OR PAUSE OF RECURRING CLEANINGS
If you would like to cease receiving service temporarily, long-term, or permanently, or reduce the frequency of your cleaning cadence, we require a two-calendar day notice prior to the next scheduled cleaning. Less than this is considered a late cancellation and you will be charged 50% of the cost of the next scheduled cleaning.
PAYMENT FOR SERVICES
Payment is due in full upon completion of the work or services provided. We accept cash, check, Venmo and Zelle.
NON‐SOLICITATION OF OUR EMPLOYEES
When entering into an agreement for services with our business, you agree not to solicit for hire any staff member introduced to you by us for any home‐related services. We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our cleaners. If you have a preference for a specific cleaning technician, kindly inform us, and we will make certain that the same technician continues to provide cleaning services for your home.
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